Category: Dynamics 101
USD 101 – Part 1 – Getting Started with the Unified Service Desk
PSA: Required Fields are Not Required Fields
PSA: Alternate Keys are Awesome
Cheat Sheet: D365 Customer Service – Queues
Cheat Sheet: D365 Customer Service – Routing Rules
PSA: System Required vs. Application Required vs. Business Required (vs. Business Recommended)
Q/A: What happens to the UI when you hide a field?
PSA: Mind the Appointment Organizer field
How-To: Convert Yes/No to Yes/Blank
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